Our Guarantee
Free Insured Shipping (USA Domestic Orders)
We offer free insured shipping with a tracking number on all orders via FedEx within the United States. We strive to help you receive your package as smoothly as possible. Our discreet packaging will help you keep your purchase low-key until your special moment. An adult is required to sign for the package upon delivery. We only ship to a physical address. For security reason, we do not ship to P.O. Box, hotel room, or non-permanent address.
Delivery Speed
The time from order to delivery varies depending on the item ordered because we make most items to order. If you need delivery on or by a particular date, special arrangement can be made by email or call us at 408.287.2500.
We offer a number of shipping options to fit your needs.
Shipping Service
FedEx Ground FedEx 2Day FedEx Priority Overnight FedEx Priority Overnight with Saturday Delivery |
Description
FREE on all orders under $500 FREE on all orders $500 or above Additional charge applies. Please see checkout page for detail. Additional charge applies. Please see checkout page for detail. |
Delivery Requirement
To prevent lost or stolen packages, all delivery require an adult signature. If the package arrives at your door step and no one is available to receive the package, a second and/or third delivery attempt might be arranged by FedEx. If the package is unsuccessfully delivered, the package will be returned back to us at which we will contact you to re-schedule for another delivery. If customer would like us to re-deliver the packages, additional shipping cost may applies.
Can't Make It to Sign For The Package?
If you know ahead of time that you or another adult you know cannot be present at time of delivery to sign for the package, you may choose to have it delivered to your nearest FedEx sorting facility. FedEx will held your package at their facility, and you would need your tracking number and a government issued ID in order to pick up the package.
Successful Delivery Tips
- Most of our customers choose to ship to a work/business address where they or another adult they know can be present to sign for the package upon delivery.
- FedEx has morning and afternoon shipping speeds, we always choose the afternoon shipping speed on all of our packages because afternoon time usually result in successful delivery. If you would like us to do morning delivery, please let us know in the comment section at the checkout page or contact us by phone or email.
- Because most orders require different processing time before we ship it out, an order may be shipped at a date and time that some of our customers may or may not be available to sign for the package. In this case, please let us know in the comment section of our checkout page if you will be at the delivery address only on certain date and time.
- We are committed to timely deliver your order. However, we strongly recommend our customers to prepare for unforeseen conditions beyond our control such as weather delivery delay, holiday delay, or carrier delay. Although these conditions are rare, we recommend that our customers prepare and allow an extra few days before you expect to receive it.
- As always, if there is any doubt, question or concern, please do not hesitate to email or call us.
International Insured Shipping
We ship to Canada, Australia, and a limited number of other countries. We offer free shipping to some city and country and with a fee to others. All international package are fully insured to prevent lost or stolen packages. We may ship it directly to your door with adult signature, or we may ship it to a FedEx facility near your area to be held for pick up by you if needed. We do not ship to a hotel room address or a non-permanent address. Some destinations may have import tax, custom fees and other charges, which will be the responsibility of the recipient.. We recommend to check with your custom importer about the cost of import tax fee. We strive to give our customer the best price possible, so the savings our customer get can offset the cost of import tax. Please contact us for further information and instruction for international shipping.