Lifetime Cleaning

Our Guarantee

Lifetime Cleaning

Jewelry also needs maintaining to extent its life and to maintain its beauty. We offer free lifetime cleaning and inspection on all of your OR DIAMOND jewelry purchase.

If you are looking to safely clean your jewelry at home, we only recommend the use of mild soap in warm soapy filtered water for about 20-30 minutes. Then, use a soft toothbrush and brush it with the soapy water. Pad and let air dry. If you have any questions at all on how to clean your jewelry, please do not hesitate to contact us.

Visit Our Stores

Simply stop by one of our store location for a professional complimentary cleaning and inspection with no appointment necessary. If you are not local at our area, you may mail your jewelry to us for a cleaning, inspection or service. Please follow the steps below on how to mail your jewelry piece to us for service.

Mail Us Your Jewelry

You can mail your jewelry to one of our jewelry store for a professional complimentary cleaning and inspection.

OR D.
1401 The Alameda Ste. 20
San Jose, CA 95126

1. Complete and Submit This Maintenance Request Form

Please complete this form below and make sure that the contact name is the same as the sender name on your mailing package. We will call you to verify that we've got the work order right and the service timeline. Peak-season may take longer for a return of service.

* Indicates required field

Contact Name *

First

Last

Date *

Email *

Phone Number *

Service Request *

Free Cleaning and Inspection Repair Resize Other

Please explain in detail what you would like us to do on this maintenance other than cleaning and inspection: *

Address to return your jewelry once maintenance is completed. we will call you to schedule a time for return as there is a signature required for delivery: *

Line 1

Line 2

City

State

Zip Code

Country

Submit

2. Prepare and Pack Your Shipment

Please securely pack your jewelry in a box to prevent damage during transit. Please do not use envelop or padded envelope as it may damage your jewelry during transit. You can mail your jewelry via FedEx (preferred), USPS, or UPS with full insurance value of your item. Please make sure that the name on the package is the same contact name that you submit on the Maintenance Request Form above so we can verify the form we got matches your name on the package. Tip: You can insure your package up to $25,000 via USPS if you use registered mail. For more information, please visit USPS.com.

3. We Will Contact You

Once we receive your package, we will call and/or email you to verify the service order is correct and give you a timeline and any further discussion we may have. When the service or maintenance is ready, we will call to confirm with you a schedule to ship the item back as it will require a signature. You would also be responsible for the return shipping fee.

If you need assistance or have any questions/concerns, please do not hesitate to reach out to our customer service.